Automation Rules, ServiceDesk

[Németh László]

Hi! 

I want to write an automatic email in HTML format. I need the HTML code that show the main task's name of a subtaks. I tried already the code {{issue.parent}} and it worked, but that was only a number code and I need the complete text of maintask. 

[Danyal Iqbal]

all java object are available in email templates (issue.description in velocity ). e.g to get issue description use something along the lines of :

#if ($issue.description)
    #set($textParagraph = $issue.htmlDescription)
    #rowWrapperNormal("#parse('templates/email/html/includes/patterns/text-paragraph.vm')", '', 'issue-description-container')
#end

To get description of parent issue $issue.parent.description