We have just started utilizing Agile. On the scum board Users cannot communicate with the devs once the ticket is in the scrum board space. I created an automation Rule where after a Dev a email gets sent to the user and they can reply that comment will go on the scrum board.
What we would like to do is have an automation rule where the issue gets copied over to scum and links. From there the customer respond to the other space and that response gets copied to the scrum space.
What I already have in place is an automation Rule that can push it to scrum as a story and link the two together. Just can't get the communication to work how I want it.
The end goal is for our users to no be able to see the scrum board but can still see their tickets is being work on through Jira.
Sorry if this is not enough information, please let me know and any help is greatly appreciated.
This rule is working
When: Rule is triggered on all comments
Then send email [{{issue.key}}]
initiator is not Work item reporter
This one work fine and at least allows for communication via email. They want to be able to see their ticket in the programming space but should not be able to in the scrum space.
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