Automation Rule - Longer Loading time in Manual trigger Automation - any way to make it load faster?

[Nishant Paraskar]

Hi ,

We need  attention on  priority for  JIRA AUTOMATION  in JIRA CLOUD  . User is facing an issue in Manual trigger Jira Automation
Manual Trigger Automation Rule :- Longer Loading time in Manual trigger Automation - any way to make it load faster?

User  is facing issues in Loading the Manual trigger Jira Automation because of which they are not able to Run the Manual trigger automation .

Use of the Manual trigger Automation -
Using this automation User is creating a child/linked ticket in trigger ticket .But it takes longer time(i,e mins/hours ) to load the Manual trigger automation or sometimes it is not working at all for few hours because of which the User is not able to Run the automation .

We need your help to resolve these issues .
Automation we have used

[Bill Sheboy · Accepted solution]

Hi @Nishant Paraskar 

I have not seen more than a few seconds delay for manual rule execution except when there is an outage, and the status page looks okay currently: https://status.automationforjira.com/

Would you please post an image of your manually triggered rule?  Perhaps the issue is in the rule processing and not the trigger.

Another thing to try is to submit a ticket to Atlassian support to look over the logs customers cannot see.  If you are on a paid Jira license, your site admin can submit a ticket here: https://support.atlassian.com/contact/#/

Kind regards,
Bill

[Nishant Paraskar]

I checked  the issue and i found few thing .

Before you click on manual automation button you must wait for page to completely load   .

In case , if jira issue view page is not loaded completely and suddenly or quickly click on manual automation then you may face and issue where manual automation will not be visible  .

The only reason because of jira issue view page is not loaded completely