nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation Rule Getting Failed, Some conflict with permissions. Need Help

Saad Ahmad_qeav55

Hello,

I have several automation rules configured. One is, that when status transitions from A to B, a task should get created under the epic and assigned to person X.

I tested and validated in pilot, now when I have added actual users to project, and they are transitioning epics, the rules are getting failed, and I'm getting below error.
Im unable to track the reason.

"Actor does not have permission to view one or more issues, or the issue was deleted (please check permissions and issue security levels)"

I checked the permission scheme, I have granted right permissions to the user and I'm not using any issue level security scheme in my project.

need urgent help.

Accepted answers

Trudy Claspill

Hello @Saad Ahmad

When asking for help with an Automation Rule the answers often depend on how the rule is constructed. Please provide the following:

Screen images that show your entire rule
Screen images of the Rule Details page
Screen images showing the details in the Audit Log for the rule execution with all the entries within the log expanded to show all details.
The details of any steps that are creating variables, starting a branch with Advanced Branching, and steps that are using smart values.

All comments

Trudy Claspill

Hello @Saad Ahmad

When asking for help with an Automation Rule the answers often depend on how the rule is constructed. Please provide the following:

Screen images that show your entire rule
Screen images of the Rule Details page
Screen images showing the details in the Audit Log for the rule execution with all the entries within the log expanded to show all details.
The details of any steps that are creating variables, starting a branch with Advanced Branching, and steps that are using smart values.

Saad Ahmad_qeav55

@Trudy P Claspill Please review and guide. Please confirm if you need additional details. Need support

Screenshot 2025-03-06 111738.png

Screenshot 2025-03-06 111825.png Screenshot 2025-03-06 111941.png

Trudy Claspill

Thank you for that additional information.

Can you provide the information requested in #2.

Specifically I'm interested in the project scope of the rule and the rule Actor.

Saad Ahmad_qeav55

@Trudy P Claspill i have several rules in the project and none of them are working now.
it happened after I added people to the project and assigned them project roles.

My users are added to user groups.

in permission scheme, I have given permissions on project role level

and at project, In People section, Im adding user groups and have assigned project roles.

May be some issue with the permission scheme it seems, but I don't know what it's

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud

automation

issue-security

rule

permission-scheme