Automation Question

[Shawn Wallace]

Greetings,

Is there an automation or workflow config that keep track of how many times an issue is switched between statuses? Client wants to kep track of how many times an issue is switched between "pricing" and "ready to price" statuses.

[Jack Brickey · Accepted solution]

Hi @Shawn Wallace ,

you could certainly do that with a custom field. You can simply default to zero and increment each transition. I would create two rules, one for transition from pricing to ready to price and one for the opposite transition.

• Trigger on transition from A to B
• action - edit issue, custom field {{triggerIssue.custom field.plus(1)}} (replace custom field with your field name)

the other rule would trigger on B to A

[Mikael Sandberg]

Just to add to @Jack Brickey great answer. If your client has access to the enterprise plan then you can get a report for this in Analytics. One of the template dashboards have a chat that shows you the number of times an issue has moved between different statuses.

[Shawn Wallace]

@Jack Brickey  and @Mikael Sandberg Thank you both!!

[Jamie Edmondson]

Hi. That log of switching between statuses would already appear in the History tab in the ticket, but it sounds like maybe you are looking more for a way to keep a count going?

[Shawn Wallace]

@Jamie Edmondson 

Thanks for responding! Yes, that's correct. I need to keep a count. I'll suggest the History tab as plan B. But my client needs to see number if that's possible?