Automation: E-Mail Assignee after Status change & continuous reminders

[Rafael Freymueller]

Hi everyone,

so I originally created a basic automation that sends out a custom E-Mail to the Assignee of the target issues after the status transitions to, in this case, "Input Needed" & "To Review".

However I have ran into an issue where the project users change the status first and then the assignee (which makes sense). With this the intent of the automation is no longer achieving the desired result which would be to send a E-Mail to the person that needs to review / approve the work for the tickets in mentioned status.

How can I go about adapting the automation to work as intended?

Also; how can I set up an automation that additionally sends out the same reminder if no updates have been made in the ticket or no comments have been added in the comment section and the ticket is still in the same status "Input Needed" or "To Review".

Thank you very much for helping me out on this one!

Best regards,

Rafael

[Bill Sheboy · Accepted solution]

Hi @Rafael Freymueller 

You seem to have solved the first part of your question.

For the second part, consider using a Scheduled Trigger with JQL to return the issues which have not be updated in your desired timeframe (and which are in that status).

Information on Scheduled Trigger: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled

Information on JQL to find the issues: https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

Please note well: consider how frequently you want to send these reminder notifications, if they should be sent once or repeatedly, and if perhaps other process changes would eliminate the need for the reminders (e.g., review issues at a daily standup).  People may perceive the emails bothersome, and so start ignoring them and defeating their intended purposes.

Kind regards,
Bill

[Rafael Freymueller]

Update: I think the first part would work by using the Trigger "When: Issue assigned" + the Condition "Status is one of" either "Input Needed" or "To Review" followed by the Action of sending the Mail.

Not sure if I can also integrate the second part of the question above all in one automation.