Automation Delays

[Mathew Lederman]

We're seeing 1hr+ delays in automation rules continuing from last week's Automation incident. Is anybody else seeing similar issues?

[Bill Sheboy]

Hi @Mathew Lederman 

I recommend immediately contacting Atlassian Support for this symptom rather than waiting to learn if others have lingering effects from last week's outage:

https://support.atlassian.com/contact#/

When you hear back from them, please post what you learn to benefit the community.  Thanks!

Kind regards,
Bill

[Mathew Lederman]

@Bill Sheboy appreciate the recommendation.

I reopened the ticket that we had from last week and am still waiting to hear back. I was honestly hoping it was a broader issue so we could expect a quicker response/resolution, but that doesn't seem to be the case.

Ever since the incident last week our Automations have been going absolutely haywire at the beginning of the day US time and Atlassian Support doesn't seem to like to hear that everything was running fine for more than a year up until last week. 

[Bill Sheboy]

Hmmm...that incident thread does not describe the root cause, so as an Enterprise plan customer you could try to "focus" Atlassian Support's attention, asking them for the RCA  details and any pending resolution / mitigation action plan steps.  That may help show if they have more in-progress-work which is not visible on the status page.