Automation - Cannot automate task creation on Epic creation.

[Deven Patel]

I am trying the following 

When Epic is created with "Automation" in summary

Then -> Create a task

Ideally i wanted to create the task with Parent as the Epic, but this kept failing. Hence to make things "simpler", i decided not to add the additionl action of adding a "Parent". 
Irrespective of the fact that i add the parent or not, the automation rule always fails at "Creating Issue"

## Rule 

## Audit Log

I am quite unsure as why the task creation fails. 

[Andy Heinzer · Accepted solution]

@Deven Patel I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-987755

I don't know exactly why you would be seeing this error, but I think it would be best for us to have this support ticket so that we can more closely look at your environment.

Andy

[Deven Patel]

Thank you for the support and prioritizing the issue. However, i am not exactly sure by "we can more closely look at your environment." 
Would this need any further information or action from my side? I am neither the administrator nor do I have any admin privileges for my company's Jira instance.

[Andy Heinzer]

I understand that.  That is why we have included a site-admin on the support ticket.  It might help if you can provide details such as the name of the automation rule and if it is a project specific rule, which project does it exist in.  Adding those details to the support ticket can help our team to better understand where this problem is happening.

[Deven Patel]

The Automation Rule is project-specific and called  "Automation Test Rule". The project name is WTCW, as you can see from the screenshot. 

[Trudy Claspill]

This is the second post I have seen where a user has mentioned getting such an error in an Automation Rule when trying to Create/Clone an issue.

I am not experiencing the same problem in my Free Jira Cloud instance.

I'm going to flag this post and the other one for an Atlassian Team Member to review.

[Bill Sheboy]

Hi @Trudy Claspill 

Good call, as there have been an increasing number of these for the last few days. 

There is a pending scheduled maintenance this weekend, 7 April, and so I wonder if something is updating earlier than planned: https://jira-software.status.atlassian.com/incidents/xckcr2snrjx0

Kind regards,
Bill