Automatically move new created ticket from backlog to board

[Brenda Strong]

My board is a Kanban board, team managed project. When anyone creates a new task under an epic, it gets hidden because it goes onto the backlog instead of into the first column of the board. I've checked all my configurations and can't figure out how to fix this.

[Trudy Claspill]

Are you working with a Team Managed project or a Company Managed project?

For a Company Managed project issues are displayed in either the Backlog or the board based on their status - a Status is mapped to Backlog in order to enable the Backlog screen for the Kanban board.

In Team Managed projects Backlog is not based on the Status of the issue. All issues initially go to the backlog and have to be manually added to the board. There is currently not a way to automatically move the issues from the Backlog to the Board for Kanban boards for Team Managed projects. The change request for that is here:

https://jira.atlassian.com/browse/JSWCLOUD-21481

[Bill Sheboy]

Hi @Brenda Strong 

Yes, and...to Trudy's answer:

The linked suggestion to add this capability describes a work-around of an automation rule calling the REST API to move the new issue to the board.  That work-around lists the wrong function to move issues to the board, so if you want to try this technique the correct one is: https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/#api-rest-agile-1-0-board-boardid-issue-post

Kind regards,
Bill

[Mark Aston]

I use company managed boards and I had/have a similar issue. 

In short at present I am asking product owners to open the task as soon as they generate it and change the work flow to 'New Request' (which is my first column).

Not a permanent fix and full of human error but have made request through admin to see if they can change my default workflow to 'New Request' rather than 'Backlog'.  We'll see what comes back.