Automatic reminder

Hi @Tomer Gartenhaus

Welcome to the Atlassian Community !

Native automation covers the basic case, but it gets messy once you need recurring reminders, relative reminders (like "3 days after this is updated/resolved, ping again if nothing happened"), or something private just for one person.

🌱 If you're looking for a cleaner solution that avoids creating hundreds of personal projects, I'd recommend taking a look at Issue Reminders. Quick rundown of what it does:

• Daily, weekly, or one-off reminders
• Relative reminders - e.g. fires again X days/hours after resolution or update if there's no activity
• Private reminders, visible only to the person it's for
• Add specific users or whole Jira groups in a couple clicks
• Sends through Email, Slack, MS Teams, or Google Chat
• Message templates are fully editable
• Rules can be set globally or scoped to a project
• Can also auto-post the reminder as a comment on the issue

Happy to share more if it's useful for your case.

🍀 To learn more, feel free to contact me or explore the application through the Atlassian Marketplace link I’ve provided. 

Disclaimer:I work for the vendor who developed this application.

Hi @Tomer Gartenhaus, 

I’m Thiago, a support engineer at Appfire.

If you are considering third-party apps, you could easily set up this automatic reminder using JMWE(Jira Misc Workflow Extensions), with just a few clicks, here’s how:

We will create a Scheduled Action which runs every day, then we filter with JQL which issues we are targeting, for example:

project = "My Project" AND issuetype = Investigation AND updated <= -2w

Then, we can choose which actions we want to do, in this case, we will send an email notification to the issue Assignee:

Additionally, you could create another validation with a Nunjucks script, as shown below:
 

Note: You need to configure the email ports on JMWE Configuration to be able to send emails. Additionally, Investigation is not a default issue type, this is just an example on how you could setup, you should choose your criteria based on your project needs. 

Please contact our support if you have any other questions about this.

Best regards,
Appfire support team

Hi @Tomer Gartenhaus

Adding to what Varun sent, scheduled rules often send nothing because of one setting. In the Scheduled trigger, tick Run a JQL search and execute actions for each issue in the query. Without it the rule fires once with no issue context, so Send email to Assignee resolves to nobody.

For recurring reminders on a CRON schedule with reusable templates across projects, our app Notification Assistant for Jira covers it without rule upkeep.

Feel free to reach out.

Yes, Jira Automation can handle this. You can create a Scheduled rule that checks for investigations not updated for 14 days and emails the assignee asking for a status update. Atlassian supports scheduled JQL searches with a Send email action.

For example:

status = "In Progress" AND updated <= -14d AND assignee IS NOT EMPTY

Then set the email recipient to Assignee. I’d also add a condition so the same person doesn’t receive the reminder every day after the 14-day mark.

This should work well for investigations where regular status updates are required. stickmanhook.com.br can stay separate from the Jira workflow.

@Tomer Gartenhaus 

Automation for Jira is the best way for your use case

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Let us know if you have any questions.

Best,

Fadoua