Automatic reminder

Hello, does anyone knows if there is a way to send automatic reminders for people in Jira?
For example, if someone has an investigation under him, after two weeks they will receive an automatic email that asked to describ the status?

4 answers

4 votes

Hi Tomer,

Yes, this is a great fit for Jira Automation. Here's the general pattern:

1. Set up a scheduled rule (Trigger = Scheduled, run it once daily)

2. Add a JQL condition to catch issues where the assignee's had it open for exactly your target duration, something like: assignee is not EMPTY AND status = "In Progress" AND created <= -14d AND created > -15d — that narrow range is what keeps it firing once on the right day instead of every day after the threshold

3. Action: Send email (or Send notification) to the assignee asking them to update the status

I've built something similar before for a recurring compliance check-in, and that exact-day JQL range is really the key part — without it you'd end up emailing people every single day past the 14-day mark instead of just once.

If you want it to repeat every couple weeks instead of a one-time nudge, just adjust the JQL to check for multiples of 14 days instead of a single window.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

1 vote

Hi @Tomer Gartenhaus

Welcome to the Atlassian Community !

Native automation covers the basic case, but it gets messy once you need recurring reminders, relative reminders (like "3 days after this is updated/resolved, ping again if nothing happened"), or something private just for one person.

🌱 If you're looking for a cleaner solution that avoids creating hundreds of personal projects, I'd recommend taking a look at Issue Reminders. Quick rundown of what it does:

Daily, weekly, or one-off reminders
Relative reminders - e.g. fires again X days/hours after resolution or update if there's no activity
Private reminders, visible only to the person it's for
Add specific users or whole Jira groups in a couple clicks
Sends through Email, Slack, MS Teams, or Google Chat
Message templates are fully editable
Rules can be set globally or scoped to a project
Can also auto-post the reminder as a comment on the issue

Happy to share more if it's useful for your case.

🍀 To learn more, feel free to contact me or explore the application through the Atlassian Marketplace link I’ve provided.

Disclaimer:I work for the vendor who developed this application.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Yes, Jira Automation can handle this. You can create a Scheduled rule that checks for investigations not updated for 14 days and emails the assignee asking for a status update. Atlassian supports scheduled JQL searches with a Send email action.

For example:

status = "In Progress" AND updated <= -14d AND assignee IS NOT EMPTY

Then set the email recipient to Assignee. I’d also add a condition so the same person doesn’t receive the reminder every day after the 14-day mark.

This should work well for investigations where regular status updates are required. stickmanhook.com.br can stay separate from the Jira workflow.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

@Tomer Gartenhaus

Automation for Jira is the best way for your use case

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Let us know if you have any questions.

Best,

Fadoua

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Automatic reminder

4 answers

Suggest an answer

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

TAGS

Community showcase

Atlassian Community Events