Automatic Status Change when the created days is greater than 2 days

[Sreeram Pullisserry]

Hi ,

Is there a way to change the status automatically when the issue is created before than a period of 2 days

We are using Script runner , I tried to do with Fast Transition & Listener but not worked well

[Fazila Ashraf · Accepted solution]

@Sreeram Pullisserry  , for this use case, look at the escalation services from scriptrunner plugin

https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

[Sreeram Pullisserry]

@Fazila Ashraf : Hi Fazila,

I tried using escalation services but i got the following error.

Time (on server): Wed Nov 04 2020 14:57:04 GMT+0530 (India Standard Time)

The following log information was produced by this execution. Use statements like:log.info("...") to record logging information.

2020-11-04 04:27:04,241 ERROR [utils.WorkflowUtil]: In-depth checking of each condition follows to determine why the action was not allowed. 
2020-11-04 04:27:04,242 ERROR [utils.WorkflowUtil]: 
It seems that you have tried to perform a workflow operation (In Progress Sustaining) that is not valid for the current state of this issue (JTP-2). The likely cause is that somebody has changed the issue recently, please look at the issue history for details.
2020-11-04 04:27:04,242 ERROR [utils.WorkflowUtil]: 
2020-11-04 04:27:04,242 ERROR [utils.WorkflowUtil]: Not attempting transition because of above errors.
2020-11-04 04:27:04,242 ERROR [jobs.EscalationService]: Escalation Service (Esc) failed for issue JTP-2
java.lang.Exception
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5$_closure6.doCall(EscalationService.groovy:153)
 at com.sun.proxy.$Proxy3505.accept(Unknown Source)
 at java_util_function_Consumer$accept.call(Unknown Source)
 at com.onresolve.jira.groovy.jql.AbstractPagerExecutor$_forEachInternal_closure2.doCall(AbstractPagerExecutor.groovy:68)
 at com.onresolve.jira.groovy.jql.AbstractPagerExecutor.forEachInternal(AbstractPagerExecutor.groovy:67)
 at com.onresolve.jira.groovy.jql.PagerExecutor.forEachIssue(PagerExecutor.groovy:26)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5.doCall(EscalationService.groovy:137)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5.doCall(EscalationService.groovy)
 at com.onresolve.scriptrunner.jobs.JiraIdentitySwitchingService.switchIndentityAndExecuteInternal(JiraIdentitySwitchingService.groovy:45)
 at com.onresolve.scriptrunner.jobs.JiraIdentitySwitchingService.switchIndentityAndExecute(JiraIdentitySwitchingService.groovy:27)
 at com.onresolve.scriptrunner.jobs.IdentitySwitchingService$switchIndentityAndExecute.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2.doCall(EscalationService.groovy:135)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2.doCall(EscalationService.groovy)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy:350)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy)
 at com.onresolve.scriptrunner.runner.ScriptExecutionRecorder.withRecording(ScriptExecutionRecorder.groovy:13)
 at com.onresolve.scriptrunner.runner.ScriptExecutionRecorder$withRecording$12.call(Unknown Source)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl.execute(DiagnosticsManagerImpl.groovy:348)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsExecutionHandler$execute$31.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService.execute(EscalationService.groovy:133)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService.execute(EscalationService.groovy)
2020-11-04 04:27:04,247 ERROR [utils.WorkflowUtil]: In-depth checking of each condition follows to determine why the action was not allowed. 
2020-11-04 04:27:04,247 ERROR [utils.WorkflowUtil]: 
It seems that you have tried to perform a workflow operation (In Progress Sustaining) that is not valid for the current state of this issue (JTP-1). The likely cause is that somebody has changed the issue recently, please look at the issue history for details.
2020-11-04 04:27:04,247 ERROR [utils.WorkflowUtil]: 
2020-11-04 04:27:04,247 ERROR [utils.WorkflowUtil]: Not attempting transition because of above errors.
2020-11-04 04:27:04,248 ERROR [jobs.EscalationService]: Escalation Service (Esc) failed for issue JTP-1
java.lang.Exception
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5$_closure6.doCall(EscalationService.groovy:153)
 at com.sun.proxy.$Proxy3505.accept(Unknown Source)
 at java_util_function_Consumer$accept.call(Unknown Source)
 at com.onresolve.jira.groovy.jql.AbstractPagerExecutor$_forEachInternal_closure2.doCall(AbstractPagerExecutor.groovy:68)
 at com.onresolve.jira.groovy.jql.AbstractPagerExecutor.forEachInternal(AbstractPagerExecutor.groovy:67)
 at com.onresolve.jira.groovy.jql.PagerExecutor.forEachIssue(PagerExecutor.groovy:26)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5.doCall(EscalationService.groovy:137)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2$_closure5.doCall(EscalationService.groovy)
 at com.onresolve.scriptrunner.jobs.JiraIdentitySwitchingService.switchIndentityAndExecuteInternal(JiraIdentitySwitchingService.groovy:45)
 at com.onresolve.scriptrunner.jobs.JiraIdentitySwitchingService.switchIndentityAndExecute(JiraIdentitySwitchingService.groovy:27)
 at com.onresolve.scriptrunner.jobs.IdentitySwitchingService$switchIndentityAndExecute.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2.doCall(EscalationService.groovy:135)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService$_execute_closure2.doCall(EscalationService.groovy)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy:350)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy)
 at com.onresolve.scriptrunner.runner.ScriptExecutionRecorder.withRecording(ScriptExecutionRecorder.groovy:13)
 at com.onresolve.scriptrunner.runner.ScriptExecutionRecorder$withRecording$12.call(Unknown Source)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl.execute(DiagnosticsManagerImpl.groovy:348)
 at com.onresolve.scriptrunner.runner.diag.DiagnosticsExecutionHandler$execute$31.call(Unknown Source)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService.execute(EscalationService.groovy:133)
 at com.onresolve.scriptrunner.canned.jira.jobs.EscalationService.execute(EscalationService.groovy)

[Sreeram Pullisserry]

Could you help to figure this out 

[Sreeram Pullisserry]

I Figured it out , it was due to wrong entry of the Transistion ID, Huge Thanks @Fazila Ashraf