Automated email as issue comment

[Sean Kersey]

I have a Jira automation created such that when an issue is created, it sends an automated email to the submitter acknowledging receipt of said issue. What I would like to do is also append a copy or the text of that automated email as a comment in the created issue. I can't seem to find a way to do that or any method to describe a way to do that. Any ideas on how to make that happen? It feels easy enough, but my Jira automation knowledge and Googling haven't produced any results.

[Trudy Claspill]

Hello @Sean Kersey 

Welcome to the Atlassian community.

Are you using an Automation Rule to send the email? Or are you leveraging the built-in Notifications functionality of Jira?

If you are using an Automation Rule, then you can use the Comment On Issue action to add a comment to the issue.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Comment-on-issue

[Sean Kersey]

I'm using an Automation rule to send the email.

I'm also using that Comment On Issue to add a comment to the issue to say something to the effect of "An automated acknowledgement has been sent to the submitter" but I'm also trying to get the actual automated email that was sent in there as a comment or attachment as well. That's the part I can't seem to make happen. It's an audit thing. It's not enough to say we did it, we have to prove that we did it.

[Trudy Claspill]

Is this for issues in a Software project or a Service Management project?

If it is for a Software project and you have the default email email handler configured then it might work to modify the TO for the Send Email action to send the mail to your default email server email address at the same time. You'll need to make sure the subject of the email includes the issue key.

[Bill Sheboy]

Hi @Trudy Claspill 

Have you tested that approach with the default email handler with a non-Free license level? 

I tried it with a Free license and either the rule did not send to the site's Jira email address or the default incoming handler ignored it as an automation source and so did not add the comment.

Thanks, and kind regards,
Bill

[Trudy Claspill]

@Bill Sheboy 

I have not tested it at all, which is why I said "it might work to..." ;-)

In my Free instance the Email handler has the setting 

senderEmail: no-reply@mysite.atlassian.net

I wondered if any emails coming from that sender would be ignored, and if that is the sender email for emails that come from Automation Rules. But I did not have time to explore it more.