Hello all,
the issue is as followed:
We have 2 different boards in two different projects and with different status. Only the status in Progress and Done are named the same.
We would like to create a ticket in Board a in project a and create a child issue to board b in project b.
When the status of ticket in board b changes to in Progress or to done the parent ticket in board a should also be updated (the status).
Is there any possibility to solve this issue with an automation?
Both boards are project-managed boards
Greetings
Hi @katharina.stech -- Welcome to the Atlassian Community!
Yes, that is possible.
To confirm, are both projects Company-managed or Team-managed projects? You may find this information by viewing the complete list of projects.
For a rule to view and update issues in multiple projects, the rule needs to be global or multiple-project in scope. Your Jira Site Admin will need to configure a rule with those scopes.
The rule could then be triggered on Issue Transitioned, check the projects with conditions (so the updates happen in the direction you want: transition child issue in Project B --> results in update of the parent issue in Project A.
If both project types are Company-managed, the status values are shared even when the workflows are different, leading to a simple rule. If one (or both) of the projects are Team-managed, the status values are distinct for each project, requiring the status id values to be used rather than the status names.
Kind regards,
Bill
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.