Automate ticket on state change: clone, link to clone and move

[Avery Jacobson]

I have a bunch of projects in jira. One redlines project and a bunch of system projects. Redline tickets will have tags and other references needed to their system projects. I want to make it so that when a redlines ticket gets put in a done state it gets cloned, linked to the original ticket and move to the appropriate project into an open state based on its tags or whatever need be. I have been doing reasearch and I think I might be able to do this two or three ways. 1) Through simple issue language / power scripting 2) With a plugins and 3) REST API. Can someone please give me some guidance on how to go about this?

[DPKJ]

@Avery JacobsonYou are on right track. I am assuming that you are using Jira Server.

Existing Plugins,

• Take a look at ScriptRunner for Jira - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview
• This is one of the most used plugin in Jira
• Documentation provided with this, and this community is great resource for getting started
• It basically need knowledge of programming in Groovy.

Custom Plugin

• This is great idea,
• if you have experienced developer in Java, they can do this in 2-3 weeks time.
• Developer references provided by Atlassian are really great. https://developer.atlassian.com/server/jira/platform/getting-started/
• You need to learn about,
  • Creating Jira Plugin using Atlassian SDK - https://developer.atlassian.com/server/framework/atlassian-sdk/set-up-the-atlassian-plugin-sdk-and-build-a-project/
  • Handling Issue Event in Jira Plugin - https://developer.atlassian.com/server/jira/platform/writing-jira-event-listeners-with-the-atlassian-event-library/
  • Performing Issue Operation - https://developer.atlassian.com/server/jira/platform/performing-issue-operations/
• Downside of this approach is maintenance

Rest API

• I don't think this is way to go.
• Handling Jira event outside of Jira  environment doesn't work all the time (like bulk operations etc)
• Also, API calls will always be slower than Server Plugins.

In case you are using Jira Cloud,

• ScriptRunner is also available for Jira Cloud.
• The plugin development part is somewhat different but Atlassian also provide great guides for this,
  • https://developer.atlassian.com/cloud/jira/platform/getting-started/