Automate status change after X days

[Teddy Toubon]

Hi,

I'm trying to find how to automate status change after a certain delay.

Situation : if a ticket has the status "Valid" since one year, the status is automatically switched to "Review". The person responsible of the ticket has to verify the ticket and then change it manually to "obsolete" or "valid".

I can't find how to do it with Jira's Automation.

Is this doable ?

[Jack Brickey · Accepted solution]

Yes this would be doable. Here is how I might approach it:

1. Create a custom date field to record when the issue enters Valid status
2. add a post function for any transition into Valid status to add the date to your custom field. Note I would also add a PF to clear the date if it exists the Valid status.
3. create an automation rule that runs say daily and assess the number of days in the Valid status then run actions if it meets your requirements.

[Teddy Toubon]

Thanks, we'll try this approach. :)

[Kate Delaney]

Hi, sorry to jump in but how do you make an automation rule that runs daily? The only automation triggers I can see are based on manual actions (ticket creation, status changed, comment added etc). Thanks!

[Jack Brickey]

you should see "Scheduled" as a trigger option.