Automate creating a task in a JSM project when the status of a JS project changes

[Leighton Brown]

I want to automate the process of creating a Jira Service Manager task in a Jira Service Manager project when the status of Jira task is changed to "ready to deploy".

This probably the same steps that would be required to create a task in another project when the status of the current project changes..

However in addition to creating the task, I want the automation to be able to set specific fields, and pop up the new task so that the person working in the current project can fill in other fields.

Any ideas?

[John Funk · Accepted solution]

Hi Leighton,

You can create an automation rule based on Issue Transitioned trigger in the JSW project. 

Then add any Conditions needed to make sure it only happens for specific issues. 

Then add a new action for Create Issue. Choose the JSM project and all of the fields you want to populate. 

Then add a Branch for Most Recently Created Issue.

Under the branch, add a new action for Link Issue. Select the Link type you want and link to the Trigger issue. 

[Leighton Brown]

Thank you very much. I shall give it a try and let you know.