Auto-created task in the customer portal

[Otto Kog]

Hello,

We've got a couple of tasks that are created by Automation for Jira and we can't open them in the customer portal. 

Is this possible for both agents and customers to have access to these tasks? 

[Jack Brickey]

well if the issue is created by A4J then that user isn't a customer. you could share the issue w/ a customer at which point they should be able to see it if they filter beyond "created by me"