Please let me know how to auto assign ticket to user who is available at L1 support(If User1 is free, then ticket to be assigned to User1, if user 2 is free/avalable, then it should be assigned to user 2)
Hi @IT DIS,
Welcome to the community.
There is nothing our of the box for this.
I think you will need some kind of script or add-on to achieve this.
What is your definition of a free user?
Yes, got that. But how do you define that? No issues in progress, no issues assigned at all, something else?
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Let me explain with below example.
If there is a ticket raised by client or manager, ticker should auto assign to L1 team(Suppose user 1 is having no task at all or there is no ticket assigned to user1).
Now I hope you have got full idea about this.
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