Auto Subtask Creation

Question

Dear Team,

We are using Dynatrace system from that we are getting the incident every time and its created as an issue in jira.

now we are getting more issue from the Dynatrace system so we need to create all the issue created from the Dynatrace system which has same issue summary as subtask can anyone tell how we can do it.

Rajesh Ramankutty · Answer

Hi @Christopher Maxwell

Thank you let me try now

Christopher Maxwell · Answer

Hi Rajesh,

If I understand correctly: issues are being automatically created by Dynatrace within Jira. While this is good to an extent, you are ending up with duplicate issues being created. You would like to have any duplicate issue opened as a subtask of the original issue?

Please review the automation on this ticket and see if it is helpful for you:

https://community.atlassian.com/t5/Jira-questions/How-to-avoid-duplicate-issues-being-created-by-an-external/qaq-p/1111836

Rajesh Ramankutty · Answer

Hi am trying to create subtask for duplicate issue's which match the same summary

Dynatrace will trigger all the incidence from the servers in that many issue's are coming as duplicate like same incident many time happining and all of it will be triggered as an issue so i need to filter it and create it as a subtask.

through automation for jira i can able to find the duplicate issue with summary but i cant able to create it as subtask am missing some where.