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Attachments are shown as broken images in gmail

Nav
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May 15, 2020

Attachments are shown as broken images in gmail

 

Add attachment to the jira ticket -

a. drag & drop

b. Attach with from option

c. shift+control+cmd 4 , cntrl v in jira

 

All the attachments are broken in gmail, why is that?

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2020

Hello Nav,

Thank you for reaching out to Atlassian Community!

Just for a better understanding of the issue, I would like to know if it's possible to share with us a screenshot of the notification.

Is this happening on all notifications? 

Is this happening to all users?

Have you tested with different types of images or is it happening with only one type of image extension?

Can you test opening Gmail on your mobile? Please, check the notifications just to see if it shows the images correctly.

Also, it's important to confirm if there is no extension on your browser that could prevent the images to load correctly.

Regards,
Angélica

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