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Attachments are not visable

Burkay Berk Öztürk March 2, 2021

Hello,

 

When I check the issues, I am not able to see attachment, when I try on macbook, attachments are visable. Also if someone attach file on comment, it is not visable. 

Could you please help?

Screenshot_1.png

1 answer

0 votes
Jack Brickey
Community Champion
March 2, 2021

I wonder if this is browser specific?

Burkay Berk Öztürk March 2, 2021

I tried on microsoft edge and google chrome. result is the same on both of them. 

Jack Brickey
Community Champion
March 2, 2021

Can you share screenshots of an issue where you see (Mac) and don’t (PC)?

Burkay Berk Öztürk March 2, 2021

Same issue;

Mac(chrome) - Comment: image (2).png

issue detail;

image (1).png

 

PC(Chrome) - issue detail;

pc.png

 

PC - comment: 

 

pc2.png

Jack Brickey
Community Champion
March 2, 2021

Quite strange. Some other thoughts

  • is the Mac using Safari or another browser?
  • have you cleared cache on the PC browsers?
  • do others experience this issue - If so contact Atlassian Support 
Burkay Berk Öztürk March 2, 2021

- I used chrome and safari on Mac. 
- I cleared cache but it didnt improve
- Yes, my other friends also have this problem. thank you for your interest

Jack Brickey
Community Champion
March 2, 2021

please contact Atlassian Support. If you are having this on all projects for all users something is amiss.

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