Atlassian Support Ticket is open, but fails to display with "Unable to display request"

[Chang Jikyu]

Hi Community,

I've recently raised a inquirty to atlassian support and they created a ticket for me, for a days the ticket displayed info when clicking on it but suddenly I can't access to the content.

The ticket was still open so I raised another ticket asking to reslove this issue but atlassian just closed it right away saying it's a duplicate.

What should I do? Please see the attached image for detail

Thanks!

[Trudy Claspill · Accepted solution]

Hello @Chang Jikyu 

I don't see any active incidents currently in Atlassian's Status page:

https://status.atlassian.com/

When you opened the second ticket, did you copy into it the same information as the first ticket? Or did you open a ticket to tell them you can't access the first ticket? I would recommend you try the latter.

@NSSM Support 

Are you trying to access the same ticket at @Chang Jikyu ? Or are you saying that you opened some other ticket and are getting the same error (Unable to display request) when trying to access it? If the latter, does your ticket also have GROWTH in its ID?

[Chang Jikyu]

Hi @Trudy Claspill ,

I did the latter way, but they automatically closed the second ticket after 20 minutes.

Thanks for checking though!

I'll leave the actual link to the first ticket just in case

> https://support.atlassian.com/requests/GROWTH-3386197/

[Chang Jikyu]

Leaving the details for the second ticket as well

[Trudy Claspill]

I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

[NSSM Support]

I am facing this as well now.
Unable to display request