Atlassian Support Ticket is open, but fails to display with "Unable to display request"

[Chang Jikyu]

Hi Community,

I've recently raised a inquirty to atlassian support and they created a ticket for me, for a days the ticket displayed info when clicking on it but suddenly I can't access to the content.

The ticket was still open so I raised another ticket asking to reslove this issue but atlassian just closed it right away saying it's a duplicate.

What should I do? Please see the attached image for detail

Thanks!

[Trudy Claspill]

Hello @Chang Jikyu 

I don't see any active incidents currently in Atlassian's Status page:

https://status.atlassian.com/

When you opened the second ticket, did you copy into it the same information as the first ticket? Or did you open a ticket to tell them you can't access the first ticket? I would recommend you try the latter.

@NSSM Support 

Are you trying to access the same ticket at @Chang Jikyu ? Or are you saying that you opened some other ticket and are getting the same error (Unable to display request) when trying to access it? If the latter, does your ticket also have GROWTH in its ID?

[Chang Jikyu]

Hi @Trudy Claspill ,

I did the latter way, but they automatically closed the second ticket after 20 minutes.

Thanks for checking though!

I'll leave the actual link to the first ticket just in case

> https://support.atlassian.com/requests/GROWTH-3386197/

[Chang Jikyu]

Leaving the details for the second ticket as well

[Trudy Claspill]

I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

[Chang Jikyu]

Hi @Trudy Claspill 

The issue still persists and I havent got any kind of response.

Maybe because I accepted your answer? Could you please double check?

Thanks!

[Trudy Claspill]

Hello @Chang Jikyu 

Considering that I flagged your post here on Dec. 23 right before the Christmas holidays it is possible that response times are slower than 2 business days, or Atlassian may consider more days than just Dec. 25 and the weekend to be non-business days.

I have escalated your post here through an alternate channel to see if that will help get a response.

The original ticket you opened shows a status of Waiting on Customer. You should have received emails with each update to the ticket. Can you review the updates you received through email and reply to those notifications in order to update your original ticket?

[Chang Jikyu]

@Trudy Claspill 

Thank you for escalating this issue.

Yes it's true that I received emails for the ticket, but the problem is that I can't view the contents.

Should I try replying to this mail, which was sent by fieldops-bot?

[Trudy Claspill]

The emails you have received should contain all the updates made to the ticket. If you have more information to add to the ticket you can do that by replying to the email. You could also reply to the email to add an update to the ticket letting them know about the error you are receiving when you try to view the ticket in the support portal. 

Make sure to use the Reply option on those emails. Don't create a brand new email.

[Shalini Pradhan]

Hello @NSSM Support ,

Good day! Welcome to Atlassian Community :)

Could you share the cloud site URL for which you are creating tickets?

[NSSM Support]

I am facing this as well now.
Unable to display request