Atlassian Jira Service fails to start after disk replacement and client restore from Windows Server

[thomasntaiskn]

Dear sir/madam,

I had a disk problem on the PC I had installed the Jira Server Software and I had to replace the disk and restore the operating system from my latest backup from my Windows Server (2016 Standard  essentials service).

The service fails to start  saying "Windows could not start the Atlassian Jira on Local Computer. Fro more information, review the System Event Log. If this is a non-Microoft service, contact the service vendor, and refer to service-specific error code 1."

In Event viewer I can see there is an error: "The Atlassian Jira service terminated with the following service-specific error:
Incorrect function."

Please advice! Thank you!

[edwin vasquez · Accepted solution]

@thomasntaiskn 

Have you been able to see the logs? Most of the time it will give you an error in the logs to see whats wrong. Please see this guide to see the logs location: https://confluence.atlassian.com/adminjiraserver/important-directories-and-files-938847744.html

Once you find error message, please post it here.

[thomasntaiskn]

Thanks for your reply!!!

in common-daemon.2020-05-29.log I have this:

[2020-05-29 21:41:58] [info] [11540] Commons Daemon procrun (1.1.0.0 64-bit) started
[2020-05-29 21:41:58] [info] [11540] Running 'JiraSoftware020220024421' Service...
[2020-05-29 21:41:58] [info] [ 9188] Starting service...
[2020-05-29 21:41:58] [error] [ 9188] Failed creating Java C:\Program Files\Java\jre1.8.0_202\bin\server\jvm.dll
[2020-05-29 21:41:58] [error] [ 9188] The system cannot find the path specified.
[2020-05-29 21:41:58] [error] [ 9188] ServiceStart returned 1
[2020-05-29 21:41:58] [error] [ 9188] The system cannot find the path specified.
[2020-05-29 21:41:58] [info] [11540] Run service finished.
[2020-05-29 21:41:58] [info] [11540] Commons Daemon procrun finished
[2020-05-29 21:54:03] [info] [11668] Commons Daemon procrun (1.1.0.0 64-bit) started
[2020-05-29 21:54:03] [info] [11668] Running 'JiraSoftware020220024421' Service...
[2020-05-29 21:54:03] [info] [ 4504] Starting service...
[2020-05-29 21:54:03] [error] [ 4504] Failed creating Java C:\Program Files\Java\jre1.8.0_202\bin\server\jvm.dll
[2020-05-29 21:54:03] [error] [ 4504] The system cannot find the path specified.
[2020-05-29 21:54:03] [error] [ 4504] ServiceStart returned 1
[2020-05-29 21:54:03] [error] [ 4504] The system cannot find the path specified.
[2020-05-29 21:54:03] [info] [11668] Run service finished.
[2020-05-29 21:54:03] [info] [11668] Commons Daemon procrun finished

There is no directory C:\Program Files\Java\jre1.8.0_202 but C:\Program Files\Java\jre1.8.0_251. How do I change this in Jira configuration?

BR, Thomas.

[edwin vasquez]

I know the article says Confluence, but try this.

https://confluence.atlassian.com/confkb/unable-to-start-windows-service-due-to-failed-creating-java-jvm-dll-the-specified-module-could-not-be-found-325320860.html

[thomasntaiskn]

Absolutely correct!!! :) That saved me!

Thanks a lot @edwin vasquez !!!

[edwin vasquez]

Great news! Please mark this as answered so others can find it in the future.