Hi,
Currently evaluating moving our Atlassian license from premium to enterprise for Jira service management to create separate portals for customers. There are a few questions I cannot find answers to in the Atlassian documentation
- Connecting our own software Jira instance to clients' JSM service desks to create linked issues for our developers to work on client requests. How does that work ?
- With regard to Confluence knowledge base, are new client JSM instances going to get their own separate knowledge base or will they have to be linked to our own in-house knowledge base?
Any help would be greatly appreciated
