We have an Enterprise account and with the new Operations I am having a hard time trying to assign a work item from the alert assignee. After reading https://support.atlassian.com/jira/kb/assign-jira-work-items-to-alert-acknowledgers-in-opsgenie/
I am trying to modify that process to use the assignee.
My steps so far:
In the Sync settings, When an alert is assigned or when someone takes ownership of an alert, I can get a comment with the assigned user into the work item.
I have created an automation that parses the comment and gets the user name.
When I execute the send web response I am not getting any data.
https://#####.atlassian.net/rest/api/2/user?query=First+Last manually works
but using the smart value does not : https://#####.atlassian.net/rest/api/2/user?query={{AlertAssignee.urlEncode}}
returns 200 but nothing else.
Anyone know how to do this correctly?
