Assigning Tickets/Tasks

[Dia_Clark]

Is it possible to assign tickets/tasks to more than one person? If possible how would I do it? 

[Joe Pitt · Accepted solution]

No. Operationally, issues that aren't assigned to a person aren't worked. They never appear in the assigned to me search. I strongly advise against it. You can add a multi-select user picker to add more people. If you insist, the workaround is to have a email distribution list assigned to a fake user that can't logon to assign it issue to. That only works for set groups of people like 'the developer team'. 

[Relativity Support · Accepted solution]

Hi Dia,

Currently, you may only have one named user as an assignee. 

Depending on your business processes, you may find the following helpful:

1. Create a "queue" user that could own the ticket and have the email for the queue user be a shared DL that has all the individuals that would support the ticket

2. Additional user look-up field on issue for the Jira issues