Assignee must be different than Unnasigned

[Albert Manuel]

Hi all,

I need to make the assignee field mandatory on a project and i need somehow to NOT allow tickets to be created and assigned under "Unassigned".

I can;t turn the unassigned thing off because we need it on other projects.

At first i tough i can use a Field Validator at the creation - but it seems i can;t find the right validator (code) that works for something like that.

Anyone has any idea? We have scriptrunner if that helps.

Thanks

[Ashish Bijlwan · Accepted solution]

Hi @Albert Manuel 

You can make the assignee field mandatory so that no one can create the ticket with assignee as "unassigned".

Below is the screenshot for your reference of the validator that you can use:

after this one will see the message "Field Assignee is required." if assignee field have the unassigned during the issue creation:

Regards,

Ashish

[Nic Brough -Adaptavist-]

This will let you unassign issues later, so it's probably the wrong way to do it.

You should make assignee mandatory in the field configuration.