Assignee have multiple tickets ''In progress''

[zee khan]

Hi,
I would like to know if there is some way to notify (through a color etc) when an assignee has e.g more than 5 tickets in progress..
Thank you in advance.

[Bill Sheboy · Accepted solution]

Hi @zee khan 

You describe a team using Scrum Framework practices such as Sprints, and trying to limit the number of issues assigned to a person.

I recommend the following, rather than adding reporting indicators:

• Discuss this symptom with the entire Scrum team (i.e., product owner, delivery team, and scrum master).  This could be done now or at the next Sprint Retrospective.
• Identify the root cause of "why" more items are being assigned rather than focusing on the current, in-progress work.  Collaborate to decide how to solve that root cause.
• Review how to effectively deliver value by minimizing the amount of work in progress (WIP) in order to meet the Sprint Goal
• At the Daily Scrum (i.e., standup) ensure the team reviews the entire board, from right-to-left, helping to finish current work before starting new items
• Ensure the team understands their autonomy and accountability for focusing on the Sprint Goal, including challenging each others' behavior in constructive ways to improve
• Monitor for progress in improving / eliminating this symptom

Kind regards,
Bill

[zee khan]

Hi Bill,

Thank you for detailed response.. The team has been coached about all the points you mentioned..The Customer I'm working with wants to have alert/notifications to get to know if someone has pulled more work into Progress...

Best Regards,
Zee

[Prachi Bolar · Accepted solution]

Hi Zee,

Welcome to community :)

You can try similar set up with automation : https://support.atlassian.com/automation/kb/send-email-if-assignee-has-more-than-3-issues-in-current-sprint/

But presently no option to color code this 

Thank You,

Prachi

[zee khan]

Hi Prachi,

Thank you.. :)

I thought I lacked knowledge and maybe there's some option to color code it but I will have a look at the link.

Thanks again
Zee

[Jack Brickey · Accepted solution]

Hi @zee khan , where do you want this "notification"? Email, board view, list view, bell icon, Slack, etc.? You mention a color but unclear where this color would appear. Maybe if you explain your used case and requirements more completely, we could offer different options. For example, you could certainly use automation to check daily for users that have more than five issues in progress and email or slack someone. If you are using a board view you can click on the various assignees and observe the number of issues in the in progress column.

[zee khan]

Hi @Jack Brickey ..Thank you very much for answering..
I want the notification on the Board view..I will try to explain it..I hope it becomes clear.
lets say currentlly the sprint has started and i have picked 6 tasks that are in progress. Since the limit is 5 tickets in progress.is there a way to issue warning/the assignee tickets are showing red on Kanban board that a certain assignee has exceeded the limit and the whole team can see the notification..
i hope it is clearer now

[Jack Brickey]

In Company Managed Projects you can set max/min limits on columns which will highlight the column header in red if exceeded. However, this is a board view not by assignee.

[zee khan]

thank you than I can check this option as well...