Assign the jira ticket based on single selection lsit field value

[Lakshmi CH]

Hi Team,

 I have requirement to assign the jria ticket  depends on the selection list. Could you please suggest that how to implement this ?

 Example , we have Department field with single selection list

• Technology   
• Marketing/Sales 
• Customer Success 
• HR/Corporate Services
• Finance/Legal 

If user selects Technology while creating the jria ticket , it should assign the jira ticket to abc@xxx.com, if user selects Marketing/Sales, it should assign the jira ticket to aabc@xxx.com, etc

Thanks!

[David Fischer · Accepted solution]

Hi @Lakshmi CH 

with JMWE, you can simply use a Set Field Value post-function on the Create transition, with a value (of type "Groovy Expression") like:

switch (issue.get("Department")) {
  case "Technology": return "usera";
  case "Marketing/Sales": return "userb";
  default: return null; //others are unassigned
  //etc
}

Note that usera, userb, etc. must be Jira usernames, i.e. what the user uses for their login (which might be different from their email address)

[Gaurav]

Hello @Lakshmi CH 

This use case can be accomplished by the use of Automation with a simple If-Else construct. This can be customised to impact a particular issue type as well.

Please let me know if you need guidance on the Automation rule.

Kindly accept the answer if this helps.

[Lakshmi CH]

Hi @Gaurav 

 Thanks for the quick reply. We have JSU, JMWE and Script runner. Can we accomplish with those addons ?

[Gaurav]

Hello @Lakshmi CH 

Yes, these plugins can help you to accomplish this. Kindly accept the answer if this helps.

[Lakshmi CH]

The below code is working as expected. Assign the ticket to particular user based on single selection field value.

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import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.customfields.option.Option
import org.apache.log4j.Level

log.setLevel(Level.DEBUG)

log.debug "Starting postfunction..."
if (issue.isSubTask()) {
log.debug "Issue is subtask, leaving."
return
}

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cfCategory = customFieldManager.getCustomFieldObjectByName("Department List")
log.debug "Found customfield ${cfCategory}."
def category = (issue?.getCustomFieldValue(cfCategory) as Option)?.value
log.debug "Got category ${category}."

def userToReassign = issue.getAssignee()
log.debug "Got assignee ${userToReassign}."
def userManager = ComponentAccessor.getUserManager()

switch (category) {
case "Technology":
log.debug "Getting user for Desktop category."
userToReassign = userManager.getUserByKey("abc@abc.com")
break
case "Marketing/Sales":
log.debug "Getting user for Network category."
userToReassign = userManager.getUserByKey("xyz@abc.com")
break
}
log.debug "Setting user to ${userToReassign}."
issue.setAssignee(userToReassign)

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