Assign issue to User Property

[Michelle Gronwold]

I have created a User Property key called Manager and stored a Jira username as the value. How would I use this property in a workflow?

I am trying to create a post function that would assign the jira issue to the users Manager, based on the User Property key = Manager.

[Trudy Claspill · Accepted solution]

Hello @Michelle Gronwold 

You have tags on your post for both Jira Cloud and Data Center. Which one are you actually using?

Jira doesn't natively provide a capability in workflow post functions for setting a field based on a value in a user property. That will require a third party app. Do you have access to third party apps that extend the capabilities of workflows? 

[Michelle Gronwold]

Data Center now, migrating to Cloud next year. I was curious if either version had a way to do this.

I did see two 3rd party add-ons that may be able to use User Property values in a workflow:

• Scriptrunner
• JMWE (Jira Misc Workflow Extensions)

We do not have either one right now. May be a future solution.

[Trudy Claspill]

Correct, those are the same apps I was going to suggest.

Without them the other option would be, possibly, to use Automation Rules to interact with the REST API to accomplish the task. I'm not sure (because I have not done the research) if there are REST API endpoints for interacting with User Properties. If there are then through the Send Web Request action in an Automation Rule would allow you to call the endpoints to get the data you need, and then use other actions to evaluate the output and set the other field accordingly.

[Michelle Gronwold]

I also saw another app possibility, Entra ID (Azure AD) Attributes Sync for Jira | Deviniti that may work as well. Thanks for your help!