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Assign Request Type

Bruno Siqueira_qrqr85

I'm trying to assign a issue type to a request type but when I do that it simply doesn't work. The ticket that should be listed on the respective request type doesn't appear there.

When I make the configuration I don't receive any error message.

Thoughts?

Accepted answers

Jack Brickey

Hi @Bruno Siqueira , can you elaborate on what you are doing and where? Maybe share a screenshot.

All comments

Jack Brickey

Hi @Bruno Siqueira , can you elaborate on what you are doing and where? Maybe share a screenshot.

Jack Brickey

Are you trying to associate an Issuetype when creating a new request type or are you trying to change the Issuetype of an existing request type or something else?

Bruno Siqueira_qrqr85

On Project Settings > Request Types menu, I try to assign a Issue type to a request type so the tickets can be shown on that category list called Incidents. Screenshot 2024-07-19 at 13.14.29.png

Jack Brickey

Hi @Bruno Siqueira , I cannot say for sure as the image doesn't include the sidebar but based on the screenshot it seems you may be trying to assign a Request Type to a Work category which has nothing to do (directly) with Issuetypes. In that screen are you clicking on "assign request type"?

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