Assign Request Type

[Bruno Siqueira]

I'm trying to assign a issue type to a request type but when I do that it simply doesn't work. The ticket that should be listed on the respective request type doesn't appear there.

When I make the configuration I don't receive any error message.

Thoughts?

[Jack Brickey · Accepted solution]

Hi @Bruno Siqueira , can you elaborate on what you are doing and where? Maybe share a screenshot. 

[Jack Brickey]

Are you trying to associate an Issuetype when creating a new request type or are you trying to change the Issuetype of an existing request type or something else?

[Bruno Siqueira]

On Project Settings > Request Types menu, I try to assign a Issue type to a request type so the tickets can be shown on that category list called Incidents.

[Jack Brickey]

Hi @Bruno Siqueira , I cannot say for sure as the image doesn't include the sidebar but based on the screenshot it seems you may be trying to assign a Request Type to a Work category which has nothing to do (directly) with Issuetypes. In that screen are you clicking on "assign request type"?

[Bruno Siqueira]

Yes, that is it, sorry. assign a Request Type to a Work category.

I click on "assign request type", choose the request type I need and I can assign it  without any problem, I receive a message on the left bottom saying I have assigned correctly and the ticket will be shown on that work category(called Incidents). But the tickets are not shown on that work category. Even new tickets go to that category.

[Jack Brickey]

hi @Bruno Siqueira , I just did a quick test and it works just fine for me. So let's dig in a bit more here for you. So you successfully added A request type to your desired work category called incidents. Then you go and create a new issue that does not show up under incidents. So let's confirm that the issue you created indeed has the appropriate request type. The best way to do this is by using the portal. In this way you bypass having to figure out what issue type needs to be selected when creating from the main menu in JSM. Can you please share screenshots that prove that the issue created in fact should show under incidents. Specifically let's see the screenshot that illustrates the request type under the incident category and a screenshot of the new issue illustrating the same request type.

[Bruno Siqueira]

Hey @Jack Brickey trying to find the information you requested, I could find a missing task on the automation to edit the request type when the ticket is created to assign the correct one. Now it is working!

Thanks for helping me with this!