Assign Issue via Email (Custom Field) – Web Request Not Returning Expected Result

[Christian Piermayr]

Hello everyone,

I’m currently stuck while trying to build an automation rule in Jira using Rovo and would really appreciate your help.

Goal:
Automatically assign a work item to a user based on an email address stored in a custom field (customfield_10145).

What I tried (based on Rovo guidance):

1. Create variable for email:
   {{issue.customfield_10145.trim}}

2. Send web request:
   URL:
   https://intersportaustria.atlassian.net/rest/api/3/user/search?query={{emailAddress.urlEncode}}
   Method: GET

Headers:
Accept: application/json
Authorization: Basic (base64 email)

Option enabled: Delay execution until response is received

3. Create variable for accountId:
   {{webhookResponse.body.[0].accountId}}

4. Edit issue → Assignee using the accountId

Troubleshooting steps:

To debug, I added comments in the rule:

After email variable:
Debug email: {{issue.customfield_10145.trim}}

After web request:
Debug: webhookResponse status = {{webhookResponse.status}}
Debug: webhookResponse body = {{webhookResponse.body}}

Any guidance or working examples would be highly appreciated!

Thanks a lot!

[Marc -Devoteam-]

Hi @Christian Piermayr 

When would this action take place, on creation?

Can you show your rule and details of the actions in the rule and the audit log.

But the main issue is the smart value you are using. 

Using a web request action in the rule, the smart value to use is {{webResponse.body}} 

[Bill Sheboy]

Hi @Christian Piermayr 

Yes, and...to the suggestions from @Marc -Devoteam- 

Your created variable appears to be named emailAddress, and I suggested using a variable named the same as existing smart values can cause people and rules to become confused.  Perhaps always add a prefix to variable names to avoid collisions, such as: varEmailAddress.

Kind regards,
Bill

[Christian Piermayr]

Hi @Marc -Devoteam- 

Thanks for your suggestion. I implemented the change (in 3 and the comment component) and also updated the variable to varEmailAddress as suggested by @Bill Sheboy  in the variable creation component, point 2 and the comment component. 

Unfortunately, this did not lead to any improvement—there’s still no value appearing in the comment, nor are there any changes for the assignee.

The audit log labels the action as successful. Any new suggestions based on that feedback? Thanks so much for your help!

[Marc -Devoteam-]

Hi @Christian Piermayr 

What are the details of the edit action?

in the edit action, you can just directly use {{webResponse.body.accountId}}

[Bill Sheboy]

Yes, and...for a bit more context, would you please post images of:

• the complete rule in a single image for continuity 
• images of any Create Variable actions
• an image of the Edit Work Item action
• an image of the complete audit log details for the rule execution

Also, please note well: the section of the log you show includes a Comment on Work Item action before some other steps.  Are you trying to reference that added comment in any later rule steps?  If so, a Re-fetch Work Item Data action is needed after adding the comment.

Thanks, @Christian Piermayr