As an administrator, how do I reset a user's two-step verification?

[Shaun Shelton]

As an administrator, how do I reset a user's two-step verification?

[Marc - Devoteam]

Hi @Shaun Shelton 

Welcome to the community.

See https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/#Troubleshoot-two-step-verification-with-authentication-policies 

Or the user can do this, see https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ 

[Corine D. Witherspoon]

To reset a user's two-step verification as an administrator, you'll typically need to access the user management or security settings within your organization's admin console or platform. The specific steps will vary depending on the platform you are using (e.g., Google Workspace, Microsoft 365, Zoom, etc.). Generally, you'll navigate to the user's profile, find the two-step verification or multi-factor authentication settings, and then initiate a reset. This will typically require the user to re-register their second factor of authentication, such as a phone number or authenticator app, upon their next login.