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  • As an Org Admin ..... why can't I update this user's profile avatar / pic ?  Why it is showing as 'E

As an Org Admin ..... why can't I update this user's profile avatar / pic ?  Why it is showing as 'E

Michael Green
Contributor
February 8, 2026

As an Org Admin ..... why can't I update this user's profile avatar / pic ?  Why it is showing as 'External user' and 'details managed by user' ?

MeganJiraProfile.JPG

1 answer

0 votes
Brant Schroeder
Community Champion
February 8, 2026

@Michael Green in cloud there is not a way to change this.  The E is just the default since they have not chosen an avatar.  

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