As a user, can I set up email notifications when a field e.g. component is set to a specific value?

[Janet Conklin]

As a user, I would like to be notified when a field is set to a specific value. For example, if any other user creates a new issue or edits an existing issue and sets the Component to "TestConductor", I would like to receive an email to let me know this issue now has  component set to TestConductor . 

An alternate idea  if this capability is not available- can I create a report that I can run to poll the issues to see if any have Component set to "TestConductor"?

[Jack Brickey · Accepted solution]

you would need an addon that would provide a listener function, eg. Scriptrunner or Automation for Jira. In cloud A4J is built in and I would do the following...

trigger - issue updated

condition - component = testconduction

action - emai

[Janet Conklin]

Thanks for your feedback!

From what I read about Automation for Jira, it appears to me that this trigger is set up by an administrator and targets a group of users.  Is that the case?

Or in A4J, am I, as a user, able to select the conditions by which I receive email? This is what I want the users to be able to do.  

[Jack Brickey]

I'm not 100% sure how it behaves in Server but I expect it is the same as Cloud where you need to have Project Admin permissions to create a rule.

[Janet Conklin]

I don't believe this fits the bill.  I want every user to be able to generate their own email notifications.  John might want to be notified  for issues only when Component="TestConductor" and Jane might want to  be notified for issues only when Component="SimulatonModel". Neither John nor Jane are Project Admins nor are they the Component POCs.   In fact, while Component is one of the fields most likely to be involved in this type of notification, we have a custom field that is equally likely to be used.

[Jack Brickey]

ah I see. that for sure isn't going to be OOTB and I'm unsure of any app that will provide this but there certainly might be. Check the Marketplace.

[Janet Conklin]

Sure thing, I will check the Marketplace. 

One more question - Could it be done via reports?  For instance, could John (the user) set up a query of 'Select issues where component="TestConductor" ' and have that report sent to him automatically on a schedule?  

[Jack Brickey]

for sure. however, i was assuming you wanted something where the email happened once at the time it was set. with reports it would send an email daily (?) and include all issues that meet the JQL filter.

[Janet Conklin]

I'm new to Jira and all of the users of the project are new to Jira. I'm exploring the capabilities in terms of notification and reporting.  I spent the last six years working in a different scrum environment that had user-specified email notifications so I was caught off-guard that Jira does not have it.  I'm setting up the components and I'm trying to tell the users how to keep track of issues that specify their components.  There is an additional custom field that they will need to track as well.

In the absence of user-specified notifications, it sounds like reports will be the next best thing.  I haven't yet looked at the OOTB reporting capabilities in Jira.  I see that I can set up a filter/query but I haven't started learning how to have it sent to me automatically. If you have any tips they would certainly be appreciated. 

[Janet Conklin]

Actually, I have figured just out enough that I am convinced that setting up a filter with notifications will do the trick for the time being.  Hopefully Jira will get user-specified email notifications some day soon but in the meantime I will show the users how to set up filters and how to schedule notifications.

Thanks for taking the time to respond to my questions!

[Noel John]

@Jack Brickey - I am looking to set up a behavior with this exact use case. Do you have any example scripts?

If component is ValueOne, send notification to GroupOne

If component is ValueTwo, send notification to GroupTwo