As a Project admin having permission to manage sprints, cannot complete/start sprints

[Victoria Khizhniak]

Hi everyone,

We have: Company-managed project

The main admin is a client.

He shared admin rights and set "can manage sprint" permissions to me, however I don't have options to "complete"and "start"sprints.

What else should we check or do? 

thanks.

[Trudy Claspill · Accepted solution]

Hello @Victoria Khizhniak 

Welcome to the Atlassian community.

You need to check the filter that is used by the board. When viewing the board click the ... button in the upper right corner and select Configure board.

Then select the General page.

Scroll down to find the filter query.

You must have the Manage Sprint permission in all projects that are within the scope of the filter. The projects need to be explicitly listed. If the projects are not explicitly listed, then Jira requires you to have the Manage Sprints permission in every project in the Jira instanc.

[Victoria Khizhniak]

Hello @Trudy Claspill 

Thank you! Does the filter look incorrect to you? I feel like it's the key.

[Trudy Claspill]

The board filter is definitely the problem.

Notice the message below it that says "We can't show the projects..." That means Jira can determine an explicit list of projects that are within the scope of the board. If it could determine the projects, then those projects would be listed in this area instead of the message.

This board is referencing a saved filter by name. We need to see the details of the filter named 

"Priority (Epic & Children)"

Also, a little higher up on the screen you should see another entry "Saved Filter". What does it say there?

[Victoria Khizhniak]

Hi @Trudy Claspill 

The Saved filter when I opened it shows:
filter = "Priority (Epic & Children)" ORDER BY Rank ASC

So it's equal to Filter Query.

[Trudy Claspill]

Hello Victoria,

This board is referencing a saved filter by name. To provide additional advice we need to see the details of the filter named:

"Priority (Epic & Children)"

Go to the Issues > View all Filters page.

Find the filter there named "Priority (Epic & Children)"

Open that filter and tell us what the JQL statement is.

[Victoria Khizhniak]

Hello @Trudy Claspill 

Filter named Priority (Epic & Children) JQL is: 

(labels = "NextPriority" or (parentEpic in (51470,53143,53339,56523,57014,57053,57054,57065,57312,57381,57481,57482,57483,58313,59506,62860,63222,63228,63237,63281,64063,64430,64729,65060,65090,65149,65218,65318,65512,65576,65689,65745,65769,65770,65815,65825,65914,65920,65934,65994,66705,66706,66707,66708,66709,66760,66793,66846,68102,68181,69749,71228,71297,72565,72623,73589,77622,77788,78215,78334,78708,79547,80131,80199,80264,80265,80266,80268,80269,80609,80885,82279,82286,82388,82948,83106,83107,83202,84342,85395,85543,85879,86248,86294,86487,86643,88442,90197,90363,90388,91455) AND issuetype != Epic)) AND (resolutiondate > -30d OR resolution = EMPTY)

Hope it makes sense.
Thank you for helping! 

[Trudy Claspill]

Thank you, Victoria.

As you can see in that filter there is no explicit project in () criteria. That is why the board cannot determine the Projects within the scope of the filter. Because of that, to manage sprints on that board would require a user to have the Manage Sprint permissions in absolutely every project on the Jira instance.

To solve the problem without allocating that permission in every project, the filter has to be changed to explicitly defined the projects in scope:

project in (<comma separated list of projects>) and ((labels = "NextPriority" or (parentEpic in (51470,53143,53339,56523,57014,57053,57054,57065,57312,57381,57481,57482,57483,58313,59506,62860,63222,63228,63237,63281,64063,64430,64729,65060,65090,65149,65218,65318,65512,65576,65689,65745,65769,65770,65815,65825,65914,65920,65934,65994,66705,66706,66707,66708,66709,66760,66793,66846,68102,68181,69749,71228,71297,72565,72623,73589,77622,77788,78215,78334,78708,79547,80131,80199,80264,80265,80266,80268,80269,80609,80885,82279,82286,82388,82948,83106,83107,83202,84342,85395,85543,85879,86248,86294,86487,86643,88442,90197,90363,90388,91455) AND issuetype != Epic)) AND (resolutiondate > -30d OR resolution = EMPTY))

You will have to look at the output of that filter and see from which projects it is getting results. Then change the filter as I have indicated with bold text, including a list of the projects from which resulting issue are expected. Save the updated filter, then go back to the Board configuration and check if the message "We can't show the projects..." has been replaced with a list of projects.

If that doesn't work, it may be necessary to add the Projects criteria to the filter that the board is accessing directly:

project in (<comma separated list of projects>) and filter = "Priority (Epic & Children)" ORDER BY Rank ASC

[Victoria Khizhniak]

Hi @Trudy Claspill 

You're a life saver!
I've included all projects and now finally can manage sprints.

 Thank you very much!

[Trudy Claspill]

You are very welcome!

[Mohamed Benziane]

Hi,

Look at the board filter, may be there is issue from multiple projet.

[Victoria Khizhniak]

Hi @Mohamed Benziane  thanks, I'm looking into it, currently I have:

Filter Queryfilter = "Priority (Epic & Children)" ORDER BY Rank ASC

Should it be corrected somehow?

Thank you!