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Are you aware that customers are livid over your moving of ticket status?? Please revert!

Joe Firebaugh
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 3, 2025

https://jira.atlassian.com/browse/JRACLOUD-96247


Please acknowledge that you are hearing the community and just how disruptive moving the Ticket Status button was.  This is beyond painful and ruins productivity, workflow, and sanity.

2 answers

0 votes
John Funk
Community Champion
October 3, 2025

Hi Joe - Welcome to the Atlassian Community!

Atlassian is not going to see your comments here. You can voice your opinion here: https://community.atlassian.com/forums/Jira-articles/Easier-status-updates-for-work-items/ba-p/3068881/page/8

Best of luck to you!

0 votes
Nikola Perisic
Community Champion
October 3, 2025

Welcome @Joe Firebaugh 

I hope they will revert these changes back. This is the fastest growing request so far.

Joe Firebaugh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 3, 2025

I'm just baffled that this made it through any kind of testing and review.  Does Atlassian not even use their own products?  Most developers at my company immediately saw the poor UX of moving the status button, as it gets scrolled off screen during comment reading and authoring.

And there's another thing that's not getting talked about that much.  People like me have been using Jira for YEARS.  The muscle memory for navigating ticket state is real, and I've not given it thought.  Every time I click that stupid `Improve this Ticket` button that I didn't ask for just makes me even more annoyed.

Nikola Perisic
Community Champion
October 3, 2025

@Joe Firebaugh I was surprised by this change as well. The only thing we can do is sit and wait.

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