Approval Step

[Merve Sena Yalçın]

Dear Team, I am trying to add approval to my Workflow step but this step does not appear? What could be the reason?

[Dirk Ronsmans]

@Merve Sena Yalçın ,

Afaik Approval is only possible on a JSM project AND on an Active workflow.

So if you are editing a Draft workflow or in a Jira project you won't have the option to set an approval step

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

[Merve Sena Yalçın]

dear team,

Is it like this? but still this option does not appear

[Dirk Ronsmans]

@Merve Sena Yalçın ,

Approval is only available on Jira Service management, not Jira Software

[Merve Sena Yalçın]

[Merve Sena Yalçın]

Thank you Dirk.

But I need to make such a development. When I go to Waiting for aproval status I should send approval to the leader of the task owner. Do you have a suggestion

[Stephen_Lugton]

As @Dirk Ronsmans said, If you're using Jira Software not Jira Service Management you won't be able to add an approval step.

---

A workaround would be to create 2 manual automations, both of which can only be used by the task owner:

1. Approve

Manual automation

->

Transition to Done

2. Decline

Manual automation

->

Transition to Declined

---

You will also need to add conditions to the Declined and Approved transitions to only work for automation

[Stephen_Lugton]

Or even a simpler version; set the transitions in the workflow so that only the task owner can use them then get them to change it manually

And you could also add an automation to send the task owner a message in a Slack channel when the issue transitions to Waiting for Approval, or to add them as a watcher so they'll get a notification when the issue transitions

[Robert DaSilva]

Hi @Merve Sena Yalçın ,

I believe the reason the "Approval" is not appearing as an option is the Status you are trying to add this Approval to does not have two distinct transitions. 

You can read more about how Approvals are configured here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

I would first recommend adding a status, maybe called "Waiting for Approval", with two transitions. One into "Approved", another into "Rejected". Or, choose whatever terminology works best for your team or organization.

Once you have a single status with 2 transitions, one for approved, one for rejected, the Approval options should appear for you.

Hope that helps,

Robert