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Apart from viewers, Can't mention other users on Jira Cloud work items

Celil Tan
Celil Tan
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July 6, 2026

Since today i have the situation that nobody in our organisation coudnt mention other users on a ticket via a comment. Only the watchers can be selected.  The global permissions are fine. We are using Jira on this way since 7 years already.

Now i see that we also cant assign tickets anymore to other users apart from the watchers

Thnx for help.

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Shalini Pradhan
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2026

Hello @Celil Tan ,

Good day! Welcome to Atlassian Community :)

We had an active incident related to this, which is currently in fixed state.

Details: https://status.atlassian.com/

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Arkadiusz Wroblewski
Arkadiusz Wroblewski
Community Champion
July 6, 2026

Hello @Celil Tan 

image.png

You can track it here https://status.atlassian.com/ 

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Martin Spernjak
Martin Spernjak
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July 6, 2026

I would say this is an incident on Atlassian's side. There is still nothing reported on the status page, but I expect they will post an update shortly.

I'm also seeing some other cloud-related failures affecting users, so I believe these issues may be correlated.

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Celil Tan
Celil Tan
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July 6, 2026

Yes, see also other messages in the forum related to the same topic.

Thnx for you reply

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