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Anyone found that Jira Cloud for macOS crashes when escaping from new issue with assignee

Charlie Anstey
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January 14, 2021

I've been trying to raise a bug for Jira Cloud for macOS for about 20 mins but keep getting bounced around as to where to raise it 😫

In the latest version (v121.0.0), the app crashes without explanation when trying to create a new Issue which has been marked as assigned to someone.

Steps to reproduce:

  • Open ‘New Issue’ dialog (for me it defaults to type Task, this may or may not be significant)
  • Click ‘Show all fields’
  • Set ‘Assignee’ to ‘Me’ (edit: or someone, it doesn't matter)
  • Now expand any of the options which show a new list - ‘Priority’, ‘Epic Link’, ‘Labels’ etc.
  • Hit Escape on your keyboard
  • The app closes without explanation and no notification that it has crashed

This appears different to the issues I've seen knocking around about crashing on load.

OS: macOS 11.1

1 answer

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Answer accepted
Jack Brickey
Community Champion
January 14, 2021

you need to open a ticket w/ Atlassian Support. If they determine a bug is warranted then will open one and let you know. The Mac App issues in JAC are captured as a Component (Mac App) under JSDCLOUD.

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