Anybody know this issue Log's referral number: 07345a3c-9057-4314-a8a6-8bcf9aab7b04 ???

[Deleted user]

Hi...

I'm aldy and i want to ask about my issue on my server

Log Refferal Number on my server is 07345a3c-9057-4314-a8a6-8bcf9aab7b04

I just expand capacity storagge on my server (i using hyper v)

After i expand, i can't open my jira service desk from web

Thank's and Best Regards

[Nic Brough -Adaptavist-]

This is a number that uniquely identifies the collection of logs you might want to send to Atlassian.  It tells you nothing about the error.

You will need to read the application logs to see what the underlying error is.

[Deleted user]

after error 07345a3c-9057-4314-a8a6-8bcf9aab7b04

i restart the server.... now, my jira issue like this..

note : i using database on same server with jira application

the configuration on dbconfig.xml like this

i have done read :

https://confluence.atlassian.com/jirakb/startup-check-jira-database-connections-872262124.html

and i'm try to solve my jira server, but untill now this issue not fix.

What i must do with this issue ?

[Nic Brough -Adaptavist-]

Your settings look good to me, but there are a lot of problems that could lead to the errors you are seeing.

Could you have a look at the application log to see what they are reporting the problem as?  <jira home>/logs/atlassian-jira.log is the first place to look.

[Deleted user]

Do you mean "access_log.2018-05-22" or "atlassian-jira-gc-2018-05-22_18-51-30.log.0.current"

because i not find jira.log on folder C:\Program Files\Atlassian\JIRA\logs

i have already read "access_log.2018-05-22" , it saw like this :

0:0:0:0:0:0:0:1 1132x1x1 - [22/May/2018:18:52:16 +0700] "GET / HTTP/1.1" 302 - 296 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0)" "-"
0:0:0:0:0:0:0:1 1132x2x1 - [22/May/2018:18:52:24 +0700] "GET /secure/SetupMode!default.jspa HTTP/1.1" 200 5633 8232 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0)" "-"
0:0:0:0:0:0:0:1 1132x4x2 - [22/May/2018:18:52:25 +0700] "GET /s/6a0ba7aca5b275f23274056e8b4f9110-CDN/xibx4h/79002/1/7.0.1/_/download/batch/com.atlassian.auiplugin:aui-page-typography/com.atlassian.auiplugin:aui-page-typography.css HTTP/1.1" 200 911 219 "http://localhost:8080/secure/SetupMode!default.jspa" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0)" "1610y6h"

and file "atlassian-jira-gc-2018-05-22_18-51-30.log.0" saw like this :

Java HotSpot(TM) 64-Bit Server VM (25.102-b14) for windows-amd64 JRE (1.8.0_102-b14), built on Jun 22 2016 13:15:21 by "java_re" with MS VC++ 10.0 (VS2010)
Memory: 4k page, physical 2096692k(683476k free), swap 4193844k(2682724k free)
CommandLine flags: -XX:GCLogFileSize=20971520 -XX:InitialHeapSize=268435456 -XX:MaxHeapSize=805306368 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:-UseLargePagesIndividualAllocation
2018-05-22T18:51:35.112+0700: 4.267: [GC (Allocation Failure) 2018-05-22T18:51:35.112+0700: 4.268: [DefNew: 69952K->8704K(78656K), 0.0645792 secs] 69952K->11909K(253440K), 0.0659570 secs] [Times: user=0.03 sys=0.00, real=0.06 secs]
2018-05-22T18:51:35.706+0700: 4.865: [GC (Allocation Failure) 2018-05-22T18:51:35.706+0700: 4.865: [DefNew: 78656K->1450K(78656K), 0.0232641 secs] 81861K->12349K(253440K), 0.0233262 secs] [Times: user=0.02 sys=0.00, real=0.01 secs]
2018-05-22T18:51:37.425+0700: 6.592: [GC (Allocation Failure) 2018-05-22T18:51:37.425+0700: 6.592: [DefNew: 71402K->8258K(78656K), 0.0140934 secs] 82301K->19157K(253440K), 0.0141624 secs] [Times: user=0.02 sys=0.00, real=0.02 secs]

i don't understand what the meaning this log... [GC (Allocation Failure) ?

[Nic Brough -Adaptavist-]

GC Allocation failure means that there is something going wrong in the computer's memory.

Sometimes, this means you have not given the Java virtual machine enough memory to work with, but more often it means you have added something to Jira that is not well-written and it is misbehaving.  In some cases, it can be as simple as "Windows is a bad OS"

Memory handling is complex and gives most humans a headache.

You will need to work through all the problems it might be.  Start at https://confluence.atlassian.com/enterprise/garbage-collection-gc-tuning-guide-461504616.html

[Deleted user]

i think it's possible. But in this case i just expand storage on Partition C my jira server. After expand, i have this issue.

If i make a new server, can i import all issue, project and workflow on a new server from existing server ?

By the way thank you very much Nic Brough for your respond and advice about my issue

[Nic Brough -Adaptavist-]

The change of disk space is not the cause of this problem.  If you had decreased the space to a point where temporary files could not be created or used, it might be, but as you've increased space, it's not that.

Yes, you can migrate your service to another machine, see https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html

[Deleted user]

okey, i will try.

Thank's Nic