Any way to troubleshoot OAUTH 2.0 App Created Webooks?

[Rodrigues_ Lucas]

Hi, we have an OAUTH app that create webhooks Jira spaces to monitor changes made to a user configured project.
Yesterday we started noticing that those webhooks stopped being delivered.
I checked the logs on my side and it seems that Jira just isn't making the webhook requests.

I tried:

- Checking the webhook is not expired and enabled

- Checking the /webhooks/failed api

- Removing the webhook and creating it again

Eventually, as a temporary solution for the Jira site I have access to I ended up creating an admin site-wide webhook pointing to the same endpoint the dynamic webhooks were using, and without changing anything in my application those webhooks work.
The problem is our app also serve users from other Jira sites, and for the other sites it seems the dynamic webhooks are still working.

I need to understand why the dynamic webhooks in my Jira site are not working and how to troubleshoot it.

[Arkadiusz Wroblewski · Accepted solution]

Hello and welcome to the Community @Rodrigues_ Lucas 

There was a recent Atlassian incident affecting login services, so webhook-related issues around that time would not be surprising.

For OAuth 2.0 dynamic webhooks, also check the app setup itself: for non-public apps, Atlassian says delivery only works when the app owner and the user who registered the webhook are the same. 

You should also confirm the webhook is still active, because those registrations expire after 30 days unless they are refreshed. If that all checks out and the issue still persists, this is something you should raise with Atlassian Support.

[Rodrigues_ Lucas]

Thanks @Arkadiusz Wroblewski 

Yeah, all of those check out. The same Oauth App have webhooks in other Jira sites, and those are working normally.

Can you tell me how and where do I raise an issue with Atlassian Support directly?

[Arkadiusz Wroblewski]

@Rodrigues_ Lucas 

Just right directly under support.atlassian.com Opening Ticket.