Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Any knows how can I change the status of Resolution when the status is DONE?

SP Han
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 8, 2019

Can I change the status of Resolution?

 

I can't change the status to DONE as below the picture for Resolution status after the status was DONE.

[BSS-885] CH3875163 : Monthly Maintenance : 20190824 - JIRA 2019-09-09 11-36-02.png

 

When I have tried back the status I got the message as below the picture.

[BSS-885] CH3875163 : Monthly Maintenance : 20190824 - JIRA 2019-09-09 11-43-28.png

 

Anyone help me to solve the issue?

 

Thank you.

 

 

 

 

1 answer

0 votes
Inactive Stephen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 8, 2019

Hi @SP Han

Best to contact your Site Admins and ask them to look at any restrictions in transitioning out of Done or editing "Done" issues - a few things it might be:

  • No ability to re-resolve an issue once in Done - this can happen if you don't have an "All" transition option on your Done status.
  • Permissions restriction for who can re-resolve or re-open an issue
  • No transition out of Done

^ I would advise you also ask your Site Admins to make resolution mandatory when transitioning to Done, as resolution / resolved date are an important part of reporting. You can do this by...

  • Having a screen on the transition to "Done" and making resolution a mandatory field on that screen.
  • Adding a transition rule condition that resolution cannot be blank.

Ste

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events