Annual subscription and increase of level

[Jörg_Gottschlich]

If I switch to an annual subscription in the 1-10 users bracket and add an 11th user later – what will the effect be on costs (in general when switching user tiers)?

I could not find information on that question which appears to me to be an information quite frequently needed.

Thanks, regards
Joerg

[Petter Gonçalves]

Hello Jörg,

Thank you for raising this question.

JIRA subscription billing is based on the user tier at the end of your monthly billing cycle. In Annual subscription, it works in the same way, but with a discount of two months per year in your subscription.

That being said, let's suppose that you have 8 users on your company and have subscribed for an Annual subscription on April 19th for the 10 user tier. Then on May 23rd, you decided to add 3 new users, updating your billing for the 15 user tier.

You'll be charged for the 10 users tier in April and May, however, in June you will be billed for the 15 user tier and so on., always remembering the discount provided by the annual subscription.

For more information about it, check the documentation below:

- Billing and User Count

- Monthly Convert to Annual