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An issue is marked as done (strike-through), even so it was set to "in progress"

BenWade
BenWade
Contributor
February 15, 2024

 

I have a story

image.png

under this story I have a bug

image.png

 

It is marked as done (strike-through), even so it was set to assessment again.
any ideas how to fix this problem?

PS
I use Jira Premium and created a custom hierarchy, this si why I can have bug under story.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 15, 2024

Hi Ben,

The issue has a resolution set.  I suspect you have a workflow that does not clear the resolution when an issue is re-opened.

You'll need to talk to your admins about getting the workflow fixed.

There's not a lot you can do about this issue yourself, you can't clear the resolution manually.

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BenWade
BenWade
Contributor
February 15, 2024 edited

I have admin rights, maybe you can guide me?

EDIT:

Just had to add a post function - clear field = resolution

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