An automation rule doesn't run when change the generic event in the post function in the workflow

[CSTI - Soporte]

I need to create an automation rule that assigns a user when a transition runs.

This rule works fine when run manually. It also works when I set it from a transition and in the post function configured the generic event. But when I place a different event that I created with the generic event template to send an email to specific users, the rule doesn't work and I don't see anything in the log.

In other cases, it works.

[Mikael Sandberg · Accepted solution]

Currently automation cannot trigger on custom events. There is a request to have this implemented, JSDCLOUD-4461. If you want to see this happen, go and vote and follow this request. 

[John Funk]

Hi Jose, 

You could set a custom field value (we created a custom field called Generic Yes Field) when you send the email and then create your rule based on a Field value change trigger. 

[CSTI - Soporte]

Hi John,

I tried the solution you recommended but the automation rule doesn't run either.

[John Funk]

Can you share the rule? Make sure the rule has the box checked on the Details page to Allow rule trigger.