All issues appear as unresolved

[Miguel Diaz Garcia]

Even though I have some issues as done (classified as completed with the green option) they appear as unresolved in the charts. How can this be solved?

Thank you

[Thomas Schlegel · Accepted solution]

Hi Miguel,

you have to set a resolution to the ticket. If you close a ticket, you have to:

• ask the user to set the resolution with a transition screen or
• set a resolution automatically with a postfunction of the close-transition

[Miguel Diaz Garcia]

Thank you!

I managed it to work using the second method. However, the issues that have previously pass through the transition won’t appear as resolved. Is there a way to change it?

[Thomas Schlegel]

If you can edit the issues in the closed status, you can make a bulk change. Search for all issues that are closed but don't have a resolution:

• status = "closed" and resolution is empty
• Then click on "Tools -> Bulk Change" in the upper right corner and set a resolution in the following steps

If editing is forbidden, you have to adjust your workflow first:

• Edit workflow
• search the "closed" state and click on "View Properties" 
• Add the following
  • Key: jira.issue.editable
  • Value: true
• Save and publish the workflow

After that, you should be able to change the resolution as a bulk change. 

[Miguel Diaz Garcia]

Thank you very much!

[Thomas Schlegel]

You're welcome, @Miguel Diaz Garcia