Agent emails not visible on Internal Access screen for all agents just some.

[Patrick A Longo]

Hi All,

New to Jira here, looking for some explanation on why not all my agent email addresses are displayed on the Internal access screen. For some reason only 3 agents out of 30 display their email address. Any help would be appreciated.  I am sure this is an easy one but I am not having any luck searching for it. 

thanks!

[Jack Brickey]

Disclaimer I do not use TMP for any JSM projects.

in looking at your screen what I observed is that that project is private there is a button that allows you to change that to open which would then ensure that all agents could access that I would assume.